When you ask for help, you want action. Not to be put on hold. Not to hear excuses. Not to wait for AC repairs during a heatwave.
From the start, OnPoint Warranty Solutions wanted to create a brand where the customer would always come first.
We also wanted to build a community of customer advocates that would relish -not avoid- the opportunity to help people protect the things they love. Their families, homes, and possessions.
Serve with passion
Our future is built on supporting our members and service network with a level of responsiveness that shows we care about success for everyone.
Act with integrity
fixHomz is built on honesty, accountability, and tenacity.
We use sophisticated technology to make the service process efficient. But innovation is more than tech, it's our people who push the boundaries of service.
With 32 years in the consumer electronics and technology industry, Chris is a seasoned contract, service and CX veteran with experience honed at Samsung, AIG, ServicePower, GE and Montgomery Ward.
Chris serves as a board member of Encompass Supply Chain Solutions and was awarded by NESDA as Person of the Year 2019, National Friend of Service in 2017, the Richard Mildenberger Outstanding National Officer in 2017, the National Electronics Servicing Dealers Association, the NESDA Person of the Year 2015 and the General Electric President’s Award for Service in 1999. He is also a certified 6 Sigma Green Belt.
Most recently, Chris was named Most Influential CEO of the Year, 2019, by CV Magazine.
President and Founder of OnPoint Warranty, Rob is a licensed Chartered Property Casualty Underwriter, working in the warranty industry since 1994.
Rob began his career in warranty with GE Appliances, and later held positions at Sears, was a Founding Member and VP, Operations of Service Net Solutions (now AIG Warranty), and Harbor Freight Tools. He was instrumental in the creation of Encompass Supply Chain Solutions.
Rob held an advisory board position with the Global Warranty and Service Contract Administration and was a founding member of the Wireless Repair Council, now CTIA.
Rob was named one of Louisville's Most Admired CEOs 2019, by Business First!
Jenniffer, a 25-year veteran marketing, operations,
Jenniffer is a certified 6 Sigma Green Belt, GE MDC graduate, former board member of the GE Louisville Area Education Advisory Committee and Elfun Chapter,
Mike, a 30+ year service industry veteran, with extensive experience with manufacturers, third party administrators, and service technology providers, is focused on building the technology platform on which OnPoint will connect brands to the consumer through great, omnichannel service experiences.
Prior to OnPoint, Mike held positions at GE Appliances, NEW, now Asurion, and at ServicePower.
Mike also was instrumental in developing the first, SaaS-based third party contractor dispatch and warranty management software on the market, for which he holds the original patent.
Kellie is a senior entrepreneurial executive with over 25+ years of experience in strategic business development, account management, and team development. as VP of Client Services at Stone Clinical Labs and Gulfstream Diagnostics, she optimized operational efficiencies, increased productivity, and exceeded target sales goals. At OnPoint, Kellie combines lead-by-example management with intuitive sales strategies to maximize operational efforts, with an eye always on CX, while driving the business towards profitability, and value to clients. Kellie is a certified MT ASCP and a 6 Sigma white belt, with a MA from Webster University.
She was also named a Top Woman in Business by Tops Magazine, 2019.
Kevin is focused on maintaining a multifaceted team that is capable of providing top tier service throughout all of the various programs that OnPoint supports. Kevin is passionate about engaging his team members to enable them to perform at the highest level.
With extensive, global teaching and coaching experience, Kevin is tasked with expanding our call center operations worldwide. Through the creation of professional training and development curriculum, and immersion of each OnPoint ‘Customer Avenger’ into our customer-first culture, Kevin’s leadership will drive a level of customer excellence unmatched in our industry. Kevin also has an MBA from Bellarmine University.
Adam Smith has joined OnPoint Warranty as a Director, Business Development, assisting clients with warranty and service contract program development, sales training and execution. Most recently a Senior Area Sales Manager with GE Appliances, Adam has hands-on retail experience. Adam works with our retail dealers across the US to implement and expand service contract programs which drive brand loyalty and repeat sales, increasing revenue in an industry with single digit product margin. Adam has an MBA from Bellarmine University
Say hello to fixHomz!
We know what you may have heard about “companies like us.” But rest assured, we’re not like most home warranty companies.
You see, somewhere along the way, home warranty providers took a wrong turn. They started caring more about profits than customers. They stopped caring if people sat on hold, paid for coverage they didn’t need or had to take cold showers in the middle of winter. Seriously, what kind of company does that!? Certainly not one focused on its customers’ experiences with their brand!